Last Updated: 01st March, 2024

Thank you for your interest in Rohin Infotech Pvt. Ltd. software! We are confident that our products will be a valuable asset to your business. However, we understand that there may be situations where a refund is necessary. This policy outlines the conditions under which we offer refunds for our software products.

Products Covered by this Policy:

This policy applies to all downloadable software products purchased directly from the Rohin Infotech Pvt. Ltd. website.

Conditions for a Full Refund:

  • 15-Day Money-Back Guarantee: You are entitled to a full refund within 15 days of your purchase if you are not satisfied with the software for any reason.
  • Failed Download or Installation: If you are unable to download or install the software due to a technical issue on our end, we will provide you with a full refund or assist you in resolving the download/installation issue.
  • Misrepresentation: If the software was misrepresented on our website and the functionality does not meet the described features, we will provide you with a full refund.

Conditions Not Covered for Refunds:

  • Refunds after 15 Days: Unfortunately, we cannot offer refunds after 15 days from the date of purchase.
  • Unregistered Software: Refunds cannot be issued for unregistered software.
  • Technical Support Issues: We offer comprehensive technical support to help you get the most out of our software. If you encounter technical difficulties, please contact our support team before requesting a refund. We will do our best to assist you in resolving the issue.
  • Change of Mind: Due to the digital nature of our products, refunds will not be issued for a simple change of mind.

How to Request a Refund:

To request a refund, please contact our customer support team within the specified time frame (15 days) by submitting a ticket through our website or emailing us at [email protected]. Please include your order number and a brief explanation for your refund request.

Processing Time for Refunds:

Once we receive your refund request, we will review it within 5 business days. If your request is approved, your refund will be processed within 2 business days using the original payment method.

Thank you for your understanding.

We encourage you to carefully review the product description and features before making a purchase. If you have any questions about our software or this refund policy, please don’t hesitate to contact us.