our solutions

it support services

overview

What is IT Support Services?

IT support services encompass a range of activities aimed at providing assistance, guidance, and troubleshooting for various IT-related issues within an organization. These services ensure that the organization’s IT infrastructure functions effectively, minimizes downtime, and supports end-users in their daily operations.

Years experience

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Certified experts

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Certified experts
End user satisfaction

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End user satisfaction
Global reach

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Service desk

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Service desk

Our Managed IT services will help you succeed. Let’s get started

Solutions

Comprehensive IT support services include

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    Help Desk Support 

    Providing a centralized point of contact for end-users to report IT issues, seek assistance, and receive technical support. Help desk support involves issue logging, ticket management, remote troubleshooting, and escalation of complex problems.

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    Desktop and User Support

    Assisting end-users with hardware and software issues related to their desktop computers, laptops, mobile devices, and peripherals. This includes hardware installations, software configurations, troubleshooting, and user account management.

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    Network Support

    Managing and maintaining the organization’s network infrastructure, including routers, switches, firewalls, and wireless access points. Network support involves network configuration, monitoring, troubleshooting connectivity issues, and optimizing network performance.

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    Server Support

    Supporting the organization’s server infrastructure, which includes managing server hardware, operating systems, server applications, and database systems. Server support includes server installation, configuration, performance monitoring, troubleshooting, and ensuring high availability.

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    Applications Support

    Assisting end-users with software applications used within the organization. Application support involves software installation, configuration, troubleshooting, bug fixing, and providing guidance on application usage and best practices.

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    Security Support

    Ensuring the security and integrity of the organization’s IT systems and data. Security support involves implementing security measures such as firewalls, antivirus software, intrusion detection systems, and user access controls. It also includes security incident response, vulnerability management, and user education on cybersecurity best practices.

Benefits

Our services provide a unique range of benefits

  • Minimized Downtime

    IT support services focus on proactive monitoring, timely issue resolution, and preventive maintenance, reducing the impact of IT disruptions. This minimizes downtime and ensures that critical systems and services remain available, improving overall productivity and business continuity.

  • Cost Savings

    Outsourcing IT support services can result in cost savings compared to maintaining an in-house IT team. It eliminates the need for hiring, training, and managing IT personnel, as well as investing in IT infrastructure and tools.

  • Proactive Issue Resolution

    IT support services employ proactive monitoring tools and techniques to identify potential issues before they cause significant problems. By detecting and addressing issues in their early stages, IT support services prevent minor issues from escalating into major disruptions.

  • Access to Advanced Technologies

    IT support services stay updated with the latest technological advancements and industry trends. They can provide guidance on adopting new technologies, such as cloud computing, virtualization, and collaboration tools, to improve operational efficiency and competitiveness.

  • Compliance and Regulations

    IT support services assist organizations in maintaining compliance with relevant industry regulations and data protection laws. They stay updated with regulatory requirements and implement necessary security controls and practices.

Stop wasting time and money on technology. Let’s get started

Rohin Infotech are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.
John H. Bedard, Jr
Pricing and Plan

1 monthly fee for all IT services. No costly surprises

careBasic

Designed for businesses with basic IT requirements
$29 /month
Pricing includes coverage for users
  • All careBasic services include:
  • 24/7 system monitoring
  • Security management
  • Patch management
  • Remote support

carePlus

Designed for businesses looking to eliminate costly break/fix IT services
$49 /month
Pricing includes coverage for users
  • All carePlus services include:
  • Preventive maintenance
  • Asset management
  • Secure cloud backup
  • Server/Network support

carePro

A fully comprehensive plan for any business size or needs.
$69 /month
Pricing includes coverage for users
  • All carePro services include:
  • Reporting
  • Vendor management
  • Virtual CIO (vCIO)
  • Workstation support