Support Policy
Policy for Rohin Infotech Support
Our goal at Rohin Infotech is to guarantee the flawless operation of our IT services by offering dependable, prompt, and thorough support. How we respond to customer questions, technical support requests, and service issues is described in our Support Policy.
Availability of Support
To all of our clients, we provide round-the-clock technical help. We have a committed staff of IT specialists on hand to help with any problems or enquiries you may have about our offerings, including:
- Cloud Computing Software Development
- Development of Mobile Apps
- Solutions for Cybersecurity
Reaction Momentum
Our customer service team aims to reply to all questions within a day. We give priority to addressing serious issues in order to minimize downtime and interference with your company activities.
Channels of Support
There are several ways to get in touch with our support staff:
- Email Support: Our staff will answer your questions as soon as possible if you send them to sandeep@rohininfotech.com
- Phone Support: For immediate assistance, give us a call at +91-8700727675
- Ticketing System:Track and record service issues until they are fixed completely by using our online ticketing system.
SLAs, or service level agreements
A thorough Service Level Agreement (SLA), which ensures a minimum uptime of 99.9% for all essential services, governs Rohin Infotech's operations. Based on the nature and level of service disruption, our SLAs include specific response timeframes for resolving issues.
Process for Resolving Issues
Our assistance policy employs a methodical approach to resolving issues:
- Problem Identification: We identify the underlying cause of the issue.
- Follow-Up:We check in to make sure the problem has been fully fixed and the system is operating at peak efficiency.
Ongoing Enhancement
At Rohin Infotech, we work hard to meet customer expectations and industry standards by constantly improving our services and support procedures. We value your comments and use it to improve the support services we provide.
Visit the Rohin Infotech Support Page for additional details on our support policy, or contact our support staff for individualized help.
